Returns

Returns Policy for Little Moments Melts

At Little Moments Melts, we are committed to ensuring our customers are completely satisfied with their purchases. We gladly accept returns and exchanges to provide you with a smooth and worry-free shopping experience.

How to Process a Return or Exchange

If you wish to return or exchange an item, please contact us within 14 days of receiving your delivery. Our team is ready to assist you with the process. Once you have contacted us, please ensure that the items are returned to Little Moments Melts within 30 days of the delivery date. This policy allows us to address your concerns promptly and efficiently.

Exclusions and Special Cases

Please note that we do not accept cancellations. However, if you encounter any issues with your order, we encourage you to reach out to us immediately. Send an email to hello@littlemomentsmelts.co.uk, and we will do our best to resolve any problems you may have.

Due to the customised nature of personalised items, these products are not eligible for returns unless they arrive damaged or defective. We take great care in crafting personalised orders, but if there is an issue, please contact us to discuss a resolution.

Conditions of Return

When returning an item, buyers are responsible for the return postage costs. To qualify for a refund or exchange, the item must be returned in its original condition. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

Additional Information

For more detailed information about our returns policy, or if you have any further questions, please do not hesitate to get in touch with us. Our dedicated customer service team is here to assist you and ensure your satisfaction with Little Moments Melts.

Contact Us

Email: hello@littlemomentsmelts.co.uk

We value your feedback and are committed to providing you with the best possible service. Explore our website to discover more about our products and services, and feel confident in your purchases with Little Moments Melts.